Privacy Policy

PART 1: Introduction

Your privacy is important to MatchMove Global. This Privacy Policy outlines how we collect, use, disclose, transfer, and store your personal information. We encourage you to familiarize yourself with our privacy practices and contact us if you have any questions.
This policy explains your rights regarding the collection, use, storage, and protection of your personal data by MatchMove Global.

Key Definitions
• “Cards”: Refers to virtual or physical cards issued upon sign-up and successful completion of the Know-Your-Customer (KYC) process. These cards are regarded as stored value facilities under applicable country laws.
• “MatchMove Global”: Refers to MatchMove Global Pte. Ltd., including employees, directors, affiliates, and successors. MatchMove Global operates under Singapore law with its registered office at 137 Telok Ayer Street, #03-03, Singapore 068602.
• “Wallet”: Includes mobile apps, web portals, and other platforms allowing access to funds and transactions.
• “You”: Refers to individuals using the Wallet and Cards in any capacity, including spenders, senders, or recipients.
MatchMove Global serves as the data controller. Personal data is stored securely for seven (7) years unless otherwise specified. For queries, contact our Data Protection Office at email address
By using our services, you accept this Privacy Policy and consent to our practices. We reserve the right to amend this policy and encourage you to review it periodically.

Part 2: How Information Is Collected

1. Data from Usage:
When you access our Wallet or services, we collect data sent by your device, including IP addresses, browser types, device identifiers, and standard web log data.
2. Personal Information:
We collect contact details such as your name, address, phone number, email, date of birth, and national ID number.
3. Third-Party Sources:
We may collect additional information from third parties, such as credit bureaus, identity verification services, or social media platforms (with your consent).
4. Fraud Prevention:
To protect against fraud, we monitor activity on our platforms, including device evaluation for malicious software.

Part 3: Use of Cookies

We use cookies and similar technologies to improve functionality, enhance security, and customize user experiences. You can manage cookies through your browser settings. Note that disabling cookies may affect functionality.

Part 4: Protecting and Storing Personal Information

1. Data Protection:
Personal data is stored securely on servers located globally, safeguarded by encryption, firewalls, and access controls.
2. Security Measures:
MatchMove Global complies with industry standards and regulations to ensure data security, validated through regular audits.

Part 5: How Personal Information Is Used

Your personal data is collected to:
• Provide and improve our Wallet and related services.
• Process transactions and send notifications.
• Resolve disputes and prevent fraud.
• Deliver targeted marketing and service updates (based on your preferences).

Part 6: Marketing Preferences

We will not sell or rent your personal information for marketing purposes without your consent. If you wish to opt out of marketing communications, follow the instructions in the communications or contact us.

Part 7: Sharing Personal Information

We may share your personal data with:
• Affiliates: For joint services or marketing (with your consent).
• Service Providers: To support operations such as fraud prevention or technology services.
• Law Enforcement: To comply with legal obligations or prevent harm.

Part 8: Access and Control of Personal Information

You can review, edit, or delete your personal data by accessing your account settings or contacting Customer Service. For EU residents, specific rights under GDPR include access, correction, deletion, and objection to data processing.

Part 9: Security Guidelines

1. Your Responsibilities:
Safeguard your account credentials and report any unauthorized access immediately. MatchMove Global is not liable for losses due to negligence in protecting your password.
2. Best Practices:
• Use strong, unique passwords.
• Regularly update security software and avoid suspicious downloads.
• Monitor your account activity and notify us promptly of discrepancies.